POLICIES

SHIPPING

The post office does a very good job of delivering most packages on time. However, sometimes a package will take longer than expected to arrive. We cannot control USPS routing, guarantee a specific delivery day, or ensure that any special customer request (e.g., "place package on porch in shade") will be followed by the mail carrier. Please monitor tracking online using the link that will be provided in the email notification that you will receive once I ship your order. If you experience any problem with delivery, please contact your local postmaster for assistance.

    United States Buyers:

    • Your order will ship First Class USPS and should arrive within 3-5 business days.


    International Buyers:

    • Your order will ship First Class USPS. and should arrive within 30-45 business days (Depending on your country). If there is a holiday, your order may be delayed.
    • CUSTOMS: Customs are different in every country. I have NO control over the charges or delays. It is not my responsibility. You are responsible to pay the customs fee. 

     

    Refunds/Exchanges

    Returns
    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To complete your return, we require a receipt or proof of purchase.

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at ladylocks86@gmail.com.

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ladylocks86@gmail.com and send your item to: P.O. BOX 473 Forest Grove Oregon US 97116.

    Shipping
    To return your product, you should mail your product to: P.O. BOX 473 Forest Grove Oregon US 97116

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



      Lost Item:

      • ***Make sure your address is correct*** Items may get lost due to incorrect address. Most orders with an incorrect address will get shipped back to me. I will do my best to contact you and gather your correct shipping address. If I do not hear back from you within 5 days, a refund will be given (not including shipping cost)
      • Holidays will cause packages to be delayed, especially during the months of November and December. Your item might not be lost, it could very well be delayed.
      • Even though this is rare, sometimes packages get lost and then found again. Resulting in your order being delayed. Be aware this is out of my control.
      • If your item has not arrived after 5-7 days (United States) take your tracking number to your local Post Office. They will be able to provide more information and will be a lot more helpful than me.
      • For international buyers, not all orders come with tracking. Check with your Customs Office to see if they are holding your package. (Be aware that anything involving customs is not my responsibility and is out of my control)
      • If all else fails and your item is indeed lost, I will be happy to issue a refund or exchange. (I will, of course, check tracking on my end to ensure it truly did not arrive.)
      • If an exchange for a new item is decided, you must decide on what item you want within 3 days of communication. After that, the exchange is no longer valid and a refund will be given instead.

       

      CUSTOM ORDERS

      • I accept custom orders, depending on your request. Contact me first with what you have in mind and we will go from there. 
      • If there is a piece on my site that is similar to what you have in mind, send me the reference photos or describe what you would like. That will greatly help me create something custom for you.
      • If you would like a memorial piece done (your pets tooth, fur, claw, etc) contact me with what you have in mind and we will go from there.
      • Prices depend on what it is you have in mind. This will be something we can discuss during our communication on your custom order. 

       

      RESERVED ITEMS

      Reserved Listing are available to serious buyers that would like to make a purchase but are unable to do so immediately. Whether you are waiting for your paycheck or money to transfer to your account, reserved listing are a great way to save an item before someone else snags it! 

      If you see an item you would like reserved, or have a custom order request, contact me with your request. If approved, I will set up a reserved listing. It will have YOUR name in the listing title. If you are NOT the person named in the listing, you are NOT allowed to purchase the item.

      I only reserve items for 5 days starting the day I reserve the item for you. If the order is not placed within that 5 days, the reserve will be taken down and available to all shoppers. I will, however, send a reminder email the day before. If there is no communication on your end by the day of, the reserve will be taken down. (if your order is custom, or if I have approved a longer waiting period, then the 5 day limit may change)

       

      CONTACT: ladylocks86@gmail.com